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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

8 hours ago

Heading to #SAFC v @HullCity this afternoon? Don’t forget to pick up a #GrandinYourHand Lottery ticket from our sel… https://t.co/i4tFgswTIY

12 hours ago

RT @StreetFA: Richard took the opportunity to boost his confidence and find new people to make friends with and talk to #HWC2017. https://t…

13 hours ago

RT @SunderlandAFC: Plenty of content on https://t.co/i3LbsUZUu8 ahead of today's against @HullCity... 📝Match guide to today's fixture 📺Thr…

13 hours ago

RT @SunderlandAFC: 🏆 It’s matchday! #HawayTheLads ⚽️ #SAFC 🆚 @HullCity 📍 Stadium of Light 🕘 3pm 📝 https://t.co/i3LbsUZUu8 https://t.co/…

13 hours ago

🎉 A VERY Happy Birthday to Foundation Ambassador and #SAFC legend @marco_ten! 🎉 https://t.co/ynIAjiUvja

Jan 19

Fantastic coverage of our @EFLTrust #KidsCup #SAFC Club Final in the @SunderlandEcho! https://t.co/hrpJpC7Uo8

Jan 19

RT @andygrantfc: Our three Dragons pass judgement on the teams' pitches for #MultiSkills sessions that had to meet the 6 Cs, FMS and PTTM o…

Jan 19

CALLING ALL THRILL SEEKERS! Take on the challenge of a lifetime and raise funds for Foundation of Light! https://t.co/vAPPDbmJtY

Jan 19

BOOK NOW! Our February #HalfTerm sports courses are available to book online including #Football camps,… https://t.co/o6XUOJPFKE

Jan 19

Great @BBCNewsbeat interview with @EnglandNetball coach @traceynev on how the sport can be a career for aspiring fe… https://t.co/BasnIqqFLw

Jan 19

Which jersey do you think our cyclists should wear for June's #CroatianCoastal Challenge? 🤔 For more information a… https://t.co/F5HpQLQ9i3

Jan 19

We have the final designs for the jersey our cyclists will be wearing when they take on the 250-mile… https://t.co/UgLyEPX2zl

Jan 19

NEWS: Foundation of Light is NOW recruiting for its prestigious @FoLScholars and #CoachesAcademy programmes. https://t.co/CuH8dQnChl

Jan 19

RT @andygrantfc: Great session today delivering for @SportStructures the @1st4sportQuals L2 Multi Skills to the @SAFCFoL Coaching staff. Re…

Jan 19

🌨 CALLED OFF! Tonight’s #PLKicks session at Stanley Community Football Centre has been cancelled due to the weathe… https://t.co/uQkioKfAgE

Jan 19

NEWS: Foundation of Light will be delivering a FREE @FA Primary Teachers Award @sunderlanduni's #CitySpace for prac… https://t.co/DtOuFzzSQJ

Jan 19

Celebrate unsung heroes and their contributions to disability sport. Nominations are now open at… https://t.co/kVUwi0skOS

Jan 18

RT @FoLScholars: Our @FoLScholars Ladies were involved in a very high scoring game of Futsal last night. Amazing how much improvement they’…

Jan 18

RT @FoLScholars: ⏰ FT: A little late but great result for our #Shildon (North) Scholars away at @BurtonAlbionCT in the @NFYLU19 North Divis…

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.