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FOUNDATION OF LIGHT
SOCIAL MEDIA

๐Ÿ’ช Over the last six months we might not have been able to deliver our face-to-face activities, but we've still beenโ€ฆ https://t.co/QXGgXGuMaR

๐Ÿ˜ท๐Ÿค˜Reppinโ€™ #StaySafe https://t.co/rBqsPMggeO

โšฝ It's matchday! ๐Ÿ™ Although we can't all be together, we still need a helping hand to continue supporting the locโ€ฆ https://t.co/eQuopRv8XR

๐Ÿ‘€ ICYMI: Some Friday night viewing courtesy of @Tweed_Barnesy, @benno_4 and the oracle of all things #SAFC, club hiโ€ฆ https://t.co/Q6a2lLPkiJ

๐Ÿฆ Alongside the new measures we've implemented, you can help us keep you safe too ๐Ÿ‘‰ https://t.co/4UuYhbxhaY https://t.co/3ohBNkn0rh

โš ๏ธCustomers with existing block bookings on specific sessions will be honoured as part of the Foundationโ€™s closed gโ€ฆ https://t.co/Q5VsyOdC0v

โš ๏ธOrganised indoor, now including football and futsal, and outdoor activities are available to book; however, theseโ€ฆ https://t.co/d24fOFTUIA

โœ… ๐™บ๐™ด๐™ด๐™ฟ๐™ธ๐™ฝ๐™ถ ๐šˆ๐™พ๐š„ ๐š‚๐™ฐ๐™ต๐™ด โœ… Following the latest update to government guidelines regarding North East restrictions, we haโ€ฆ https://t.co/feFiePESEk

RT @GBweekofsport: The first annual Great British Week of Sport will officially begin TOMORROW! ๐ŸŽ‰๐Ÿ™ #BeActive and celebrate the power of phโ€ฆ

๐Ÿ˜ Things you love to see... Our @SScolars giving it their all during their first week @BeaconofLightโ€ฆ https://t.co/gEQoTJURwM

๐Ÿ’ช Your @SunderlandRTC coaching and backroom team for 2020-21... ๐Ÿค— Have any of our coaches made a difference to youโ€ฆ https://t.co/I0gCmiGqGW

๐™‡๐™„๐™๐™๐™‡๐™€ ๐˜ฟ๐™๐™„๐˜ฝ๐˜ฝ๐™‡๐™€๐™๐™Ž ๐Ÿ”น 9.30-11.30am ๐Ÿ”น Every Tuesday and Friday ๐Ÿ”น Up to age 5 ๐Ÿ”น ยฃ2 ๐Ÿ“ฉ jack.pringle@foundationoflightโ€ฆ https://t.co/mEMWJaWHKZ

๐Ÿ‘Don't just take our word for it, here's @Tweed_Barnesy with the details on our next #TacklingLonelinessTogether seโ€ฆ https://t.co/F6nwquS33v

๐ŸŽ‰ Happy birthday to former #SAFC midfielder Kieron Brady - the ex Black Cat is a big supporter of the Foundation anโ€ฆ https://t.co/lKCQoFN1qi

๐Ÿค” #JoyOfMoving is not the first time @MrPeterAndre has been involved in a football or @SunderlandAFC initiative.โ€ฆ https://t.co/M272UEKtZu

๐““๐“ธ๐“ฒ๐“ท๐“ฐ ๐“•๐“ป๐“ฒ๐“ญ๐“ช๐”‚๐“ผ ๐“ฆ๐“ป๐“ฒ๐“ฐ๐“ฑ๐“ฝ โšฝ Billy Wright, the son of #SAFC legend Arthur Wright, is helping the Foundation to support fโ€ฆ https://t.co/JCTnPMA1aR

๐Ÿ‘Š ๐”น๐”ธโ„‚๐•‚ ๐•€โ„• ๐•‹โ„๐”ผ ๐”พ๐”ธ๐•„๐”ผ Aged 19+ and unsure what to do next, our employability course could be just the ticket... ๐Ÿ”บ 76%โ€ฆ https://t.co/9OSKFsUAgq

RT @BeaconofLight: ๐Ÿ‘Š Get back to business at the Beacon At only ยฃ10 to hire, our multi-use pitch is ideal for: โ–ซ๏ธBootcamps โ–ซ๏ธTraining andโ€ฆ

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisationโ€™s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.ย  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.ย  In such a situation the complainant should be informed in writing about the relevant investigation.ย  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.

If you would like to contact us in writing, please send this to:

Foundation of Light
Beacon of Light
Stadium Park
Sunderland
SR5 1SN

 

To contact us via email please send to lynn.cuthbertson@foundationoflight.co.uk