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Parental consent

Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

RT @FolClub: What a night!! Thank you to all U7s-U10s teams that attended the @FolClub presentation evening tonight!! Well done to all the…

RT @FoLScholars: @Lionesses squad packed with players from @SAFCFoL Pathway tonight! @SAFCFoL Pathway -Little Dribblers -Holiday Courses…

Ahead of his induction into the #SAFCHoF this evening, #SAFC legend Niall Quinn dropped by the @BeaconofLight! #SAFC https://t.co/bS5XwUDgoK

We’re all set for the #SAFCHoF Gala Dinner at the @StadiumOfLight! We’re proud to be the official charity for this… https://t.co/ppxYF1PUAz

RT @SunderlandAFC: 🥇 Introducing, your 2018-19 Goal of the Season... 🚀👑 🎟️ The winner of two #SAFCHoF tickets will be contacted tomorrow.…

#SAFC legends @benno_4 and Jimmy Montgomery will be joining us at the @BeaconofLight on Mondahy to officially launc… https://t.co/zMc2APDUsP

THANK YOU to @EFL official Geoff Eltringham who delivered an interactive #RefsinSchools session at St James RC Prim… https://t.co/5oCgVGB3u0

Jun 14
  • EFL
  • @EFL

RT @Grangetown_PS: We offer several lunchtime clubs at GPS. On a Friday it's Art Club, run by @SAFCFoL Having fun modelling with play-dough…

Great to see more families cooking up a storm at our FREE Family Cooking Club in the @BeaconofLight's @JamiesMOF Ki… https://t.co/peK952vrD4

My week on Twitter 🎉: 40 Mentions, 931K Mention Reach, 356 Likes, 51 Retweets, 1.85M Retweet Reach. See yours with… https://t.co/XGQbrKwpyj

RT @FolClub: Everyone at the club is delighted that @NigelTA1 and his u17s have decided to continue into the 2019/20 season. Their 10th sea…

RT @danh12345: Felt very honoured to be asked to help judge at yesterday’s event at @SAFCFoL Some really impressive ideas and presentatio…

RT @RobLawson1: Huge thanks to @CharlieHoult @HoultsYard @hyhubs for their generous sponsorship of my @SAFCFoL Cycle Challenge. Your suppor…

@HarrisonCentre @danh12345 @johnbirdswords @BeaconofLight “There are a number of people in the groups I would emplo… https://t.co/Eq9NBNA2A8

@HarrisonCentre We're so proud to see how far our groups have come from starting our #BackonTrack Study Programme t… https://t.co/pOEK2p18Iv

Let us know your thoughts below! To find out more about our #LittleDribblers sessions which give youngsters a fun… https://t.co/KLeFUE7Biv

RT @BeaconofLight: If you're coming to the @TheMusselClub #SYM2019 at the @StadiumOfLight today why not pop over to our Centre Circle Kitch…

RT @FoLScholars: BOYS SCHOLARSHIP TRIALS Year 11? Interested in studying while playing football next year? Come along to our trial to e…

RT @FoLScholars: A very happy @steviemc225 with the @EFLTrust #CEFA Women’s North Division Trophy! https://t.co/KK8LFBmW9u

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.