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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

๐Ÿค ๐‘ด๐’‚๐’Œ๐’Š๐’๐’ˆ ๐’‘๐’‚๐’•๐’‰๐’˜๐’‚๐’š๐’” Theo from our @FoLFutsal programme has been adding another string to his bow by helping with ourโ€ฆ https://t.co/JP8J41ipv3

๐Ÿ˜ฌ ๐‘ฌ๐’€๐‘ฌ๐‘บ ๐‘ซ๐‘ถ๐‘พ๐‘ตโ€ฆ A tense moment as bingo caller Keith verifies the numbersโ€ฆ ๐Ÿค In partnership with @scssofas we hold vโ€ฆ https://t.co/rguUXYQIsY

15 hours ago
  • ScS Sofas
  • @scssofas

๐Ÿ‘Š ๐˜•๐˜ถ๐˜ฎ๐˜ฃ๐˜ฆ๐˜ณ ๐˜ฐ๐˜ง ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ต๐˜ฐ ๐˜ซ๐˜ฐ๐˜ช๐˜ฏ #๐˜›๐˜ฆ๐˜ข๐˜ฎ๐˜๐˜ฐ๐˜“ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฉ๐˜ฆ๐˜ญ๐˜ฑ ๐˜ฎ๐˜ข๐˜ฌ๐˜ฆ ๐˜ข ๐˜ฅ๐˜ช๐˜ง๐˜ง๐˜ฆ๐˜ณ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ... โ–ช๏ธ Youth Engagement Officer โ–ช๏ธ Footballโ€ฆ https://t.co/VZg5DkVYGz

Make sure you #AskDanny to sponsor you ๐Ÿ˜‰ https://t.co/sPCNcRXaBb

RT @Frankie____: I'm doing the GNR with my mate Ryan fundraising for @SAFCFoL Check out my @JustGiving page and please donate if you can. Tโ€ฆ

๐Ÿ’ช Still time to join our #FitForFoL challenge! Download our app, start walking, running, swimming or cycling andโ€ฆ https://t.co/QluQRYtapu

๐Ÿ‘‹ ๐˜ผ๐™ช๐™œ๐™ช๐™จ๐™ฉโ€ฆ What do you have in store for us ๐Ÿค” https://t.co/bGltTLavXh https://t.co/y0m6CuCEWB

๐Ÿšด๐Ÿป Great going, Ian! #FitForFoL https://t.co/BNY70mJ3vd

RT @ianhigh1: Seven weeks down and one week to go until the challenge finishes, 390 miles completed. Any donations really appreciated in thโ€ฆ

RT @footballPSL: Brilliant @SAFCFoL ๐Ÿ™Œ There's still time to join the fun on #PlanetSuperLeague this summer to support your club and the pโ€ฆ

๐Ÿ”ฅ Wow! You weโ€™ve got some @footballPSL powerhouses on our hands! Great result against @htafcfoundation ๐Ÿ‘Š Get invโ€ฆ https://t.co/Tk4mY5Q1Ik

RT @StopSmokingSun: Hereโ€™s what one of our service users had to say about our support We may not be able to meet in person, but we still oโ€ฆ

๐Ÿ…Be like Freddie and Robyn and join our #PlanetSuperLeague challenge - it combines the love of football with encourโ€ฆ https://t.co/FbGNx5KUgd

Another big #Tokyo2020 weekend! Join us for our ๐—ณ๐—ฟ๐—ฒ๐—ฒ sports day on Sunday 15 August to celebrate the games! Thereโ€ฆ https://t.co/ncKt2CWxJx

๐ŸŽ‰ If you want tickets to see Emeli Sande at our ๐‘ฎ๐’‚๐’๐’‚ ๐‘จ๐’˜๐’‚๐’“๐’…๐’” ๐‘ซ๐’Š๐’๐’๐’†๐’“ at the Beacon of Light get ๐‘ต๐’†๐’™๐’• ๐’•๐’ ๐‘ด๐’†... Fullโ€ฆ https://t.co/fU5tcXpFOM

โญ๏ธ A great honour for our @NCS group to be recognised for their service to the local community. โ˜บ๏ธ We knew they weโ€ฆ https://t.co/lqzF4olJBQ

Jul 30
  • NCS
  • @NCS

๐ŸŽจ Big smiles from the families who have come along to our free sessions in partnership with @VICSunderland A busyโ€ฆ https://t.co/XQ3hMSLFcH

๐Ÿ… GแดสŸแด… Rแดœsสœ Well done Dylan, from cooking veggie recipes, building bug houses and spotting mysterious leaves, youโ€ฆ https://t.co/VSTWdnK62u

RT @BeaconofLight: ๐Ÿ˜๏ธ Our neighbour turns 24 today... ๐ŸŽ‰ Happy birthday @StadiumOfLight https://t.co/T1dRDFnsB0

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisationโ€™s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.ย  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.ย  In such a situation the complainant should be informed in writing about the relevant investigation.ย  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.

If you would like to contact us in writing, please send this to:

Foundation of Light
Beacon of Light
Stadium Park
Sunderland
SR5 1SN

 

To contact us via email please send to lynn.cuthbertson@foundationoflight.co.uk