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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

WE'RE HIRING a Health and Wellbeing Project Officer to lead on the operational delivery of health and wellbeing pro… https://t.co/p7c53FD8j1

If you are into dinosaurs, Harry Potter or Frozen, come along to our themed cooking classes during February half-te… https://t.co/bQe9lshfjb

Super Sunday football is on this morning @BeaconofLight 11.30am-12.30pm. The one hour session is suitable for boy… https://t.co/ITJonsgiTP

Don't forget we have courses running @BeaconofLight if you are looking to learn something new or gain employment.… https://t.co/J7T7zye6n5

Earlier this week we announced our headline act, Beverley Knight, who will be entertaining guests at our Gala Dinne… https://t.co/YMCV9GGIMV

We are launching a NEW format to our tournaments. Bring your team along to the @BeaconofLight have lunch, get a pit… https://t.co/NBNLVQDIrK

Tonight's winning #GrandinYourHand lottery number from @SunderlandAFC vs. @drfc_official was 0686. Thank you to all… https://t.co/BqzcQm5AnO

Don't forget to purchase a #GrandinYourHand lottery ticket for £1. This is your chance to walk away from tonight's… https://t.co/V3w2Whm9bp

The soup and freshly baked bread looked great. See you next week for week two. https://t.co/eCtF5vaTdx

Gary, a military veteran-turned media entrepreneur, was told he had 10 days to live. Read Gary's story on how he i… https://t.co/0q8KlwSn3p

20-26th January is Sugar Awareness Week, we are working with our partner @NorthumbrianH2O to promote the benefits o… https://t.co/ieABnLf2mp

Thank you for coming along and showing your support for such a worthy and needed programme 👏 https://t.co/yIdFJu0Ev1

RT @NorthumbriaPCC: The fantastic thing about Kicks is it harnesses the power of football and the power of sport. It uses the #Sunderland b…

If you fancy taking part in some cookery courses over February half-term, check out our activities @BeaconofLight 🍪… https://t.co/iMCxVjFzt5

We're proud to partner with @NorthumbrianH2O to deliver the Powered by Water campaign. Together we're teaching chil… https://t.co/u3d7jipnnN

International music sensation @Beverleyknight will headline our Gala Dinner on Thursday 23rd April. The annual eve… https://t.co/vGzmaduSdj

A recent visit from @NorthumbriaPCC praised the intervention work we are delivering to young people in the city. We… https://t.co/4TXSexOmAc

This week kicked off our first FoL Coaches Coffee Club/Community of Practice. Once a month coaches from throughout… https://t.co/9DAm0zmDCo

Holidays are coming! Plenty of activities taking place this February half term Sign up early to avoid disappointme… https://t.co/qpLh0jBC8E

RT @gary_mutimer: Keeping a check on not only my physical health but also my mental health! Looking after both is extremely important & phy…

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.