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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

💪 Who better to help us through hump day than our very own @PFA Community Champion, @SunderlandAFC’s @LukeONien 👏… https://t.co/eckiC5AG15

🤔Would you like to: ✅Stay active while staying safe at home ✅Follow the work of @SunderlandAFC's official charity… https://t.co/ZmC9BOWscx

Playing our part on #WorldHealthDay  👏 A day to celebrate the work of doctors, nurses and all carers, and in times… https://t.co/Kv9eBECZNx

👊Some amazing the work being done, great to see everyone pulling together... 🤝@RedAndWhite2017 x @sunderlandfb 🍼… https://t.co/nqgMqnCfhL

💜 We couldn’t let #WorldHealthDay pass without sharing our fancy dress keep fit pics to raise a smile - some have c… https://t.co/bXzOyvnOjl

ICYMI: @SAFCFoL's week got off to a very nice start with a royal seal of approval. Our CEO received a note from HR… https://t.co/53RERAsgbq

#FoLFightsBack | Week 3: Top Bins & Squats ⚽ It's the challenge we've all been waiting for, top bins! Chipping the… https://t.co/yr8jqJZGf6

👑 Wow! What better way to start the week than with praise of the highest order! 🏰 A very special message to… https://t.co/bi5VG1LSXY

Weekly Highlights... 🌈Autism awareness - https://t.co/8phlR0xZd3#FoLFightsBack weekly challenge 2 -… https://t.co/tgdYLRI5Ed

RT @SAFCFoL: @SunderlandAFC @IAmJermainDefoe 🤯Hard to believe it’s been 5️⃣ years since @IAmJermainDefoe netted his derby day 🚀 ⚽️ The st…

@SunderlandAFC @IAmJermainDefoe 🤯Hard to believe it’s been 5️⃣ years since @IAmJermainDefoe netted his derby day 🚀… https://t.co/G1ULhyiGFL

👀 Behind the scenes... Kevin Darke 💼 Role: Inclusion Coordinator 😆 Fun Fact: Coached @JackGray1997 at Soccer Clini… https://t.co/zZCl6AhExB

🌈 Stay positive 🌈 The Foundation of Light team are staying safe and staying at home, continuing to support each ot… https://t.co/l4Jt6TvA0h

There's never been a more important time to #HaveYourMatesBack Our friends from @MindCharity share their tips on st… https://t.co/84voc2Ez5O

🤗 It’s Friday and that can only mean one thing... @PLCommunities have laid down the gauntlet with their latest Fami… https://t.co/0HIhyQ5oA6

👑 Fantastic effort, great to see you joining in, David! 🔴⚪️🔴⚪️ https://t.co/II5UFKOdhh

👏 Great effort from our youngsters - we’ve got Spiderman, Ninjago, Captain Underpants, an unhappy pirate - and Toad… https://t.co/S7mW1KgeTw

🙌 It’s fancy dress Friday! 🤸‍♀️ We want to see our followers staying active and keeping fit - share your… https://t.co/bsUT9jDJNi

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.

If you would like to contact us in writing, please send this to:

Foundation of Light
Beacon of Light
Stadium Park
Sunderland
SR5 1SN

 

To contact us via email please send to lynn.cuthbertson@foundationoflight.co.uk