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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

🚢 #ShowboatSunday Check out Kiera working on double movements to take away from defenders and protect the ball wi… https://t.co/jqeBgM8jJ9

🔜 The deadline for applications for our Girls Football Academy is approaching... ✅ Girls in year 8, 9, 10 and 11 ✅… https://t.co/zgnIuw6o8B

🥅 In between all of this weekend's football action you can squeeze in an #SAFC footy fix with John O'Shea and Wes B… https://t.co/6hJdAI69Z8

🎙️ #SAFC fans and @ManUtd fans alike will enjoy this one, as former defenders John O'Shea and Wes Brown talk derby… https://t.co/Ovnw9trgAx

🤸🏼‍♂️ Something different for FITBLACKCATS this morning with an online yoga session coming your way at 11am... https://t.co/TVUOWdqkAn

👨‍👩‍👦 Keep the kids entertained whilst learning some new skills and gaining qualifications with our free online cou… https://t.co/I9bGLZd1Ax

🙌 We hope you enjoyed our Legends in Lockdown charity talk-in with John O'Shea and Wes Brown... If you missed it,… https://t.co/CRupYzZTQj

🍻 John and Wes are topped up ahead of tonight’s virtual talk-in. Get comfortable, get the drinks in and tune in fr… https://t.co/3mKNLqscEJ

👑 @TheQueensAwards for Enterprise is one of the most prestigious awards for UK businesses. Winners receive a host… https://t.co/BOp53kXXWJ

RT @FoLScholars: We can’t wait for our Women’s squad to represent @FoLScholars @SthTyneCollege in such a great competition!

🏆Tom Flanagan has been awarded this season’s Community Champion Award by the @PFA, in recognition of his ongoing su… https://t.co/ecJq9LMHlF

🎾 🔀 ⚽ All this and more from our rock solid talk-in pairing tonight at 7pm ✅ Subscribe to the Foundation's offic… https://t.co/rWUEg8p9R7

⚽ Life's a pitch... The Foundation of Light has received lots of positive feedback after football coaching resumed… https://t.co/HgVbT41OX9

📚 Over 8,000 primary school pupils have benefitted from our PE activity packs during lockdown... We've had some v… https://t.co/GmHTlVyks2

RT @tomwhitemedia: These two were brilliant! #SAFC

😍 We enjoyed watching him striker pose at our annual fashion show... https://t.co/iThaCq9jmI https://t.co/LJzYpI1bT3

🎥 @tomwhitemedia returns to grill our latest #SAFC Legends in Lockdown. Hot topics include: 🔥 Six in a row 🔥 Favou… https://t.co/qcQ2kW9MIM

⌛ We can’t wait until we can all enjoy football together again. Meanwhile, here’s this seasons @PFA Community Cha… https://t.co/HFmtBq4MJ5

😎 As well as synchronising their wardrobe, John O'Shea and Wes Brown had a lot more to chat about in the Foundation… https://t.co/e45UfJdXDY

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.

If you would like to contact us in writing, please send this to:

Foundation of Light
Beacon of Light
Stadium Park
Sunderland
SR5 1SN

 

To contact us via email please send to lynn.cuthbertson@foundationoflight.co.uk