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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

GALLERY: The #SAFC v Doncaster Rovers game was this season's #FoundationMatchDay! View a selection of photos from… https://t.co/T4IuPJC2yE

RT @SAFCLadies: Sunderland AFC Ladies is joining football clubs across the country this weekend (27-28 April) to celebrate the contribution…

RT @BeaconofLight: Enjoy the build up to #SAFC's final home game of the season in the Beacon's unique surroundings! https://t.co/5UfXCZXrni

RT @StadiumOfLight: 🍻 Due to high demand for @SunderlandAFC's final home game there will be extra hospitality packages available at the @Be

RT @BeaconofLight: Wednesday 24th April we are hosting a Foundation 5 aside tournament. Entry is just £30. To enquire contact neil.couling…

RT @futureme_ne: Kick starting the new term with the launch of the FutureMe Enterprise Challenge for our schools in the Sunderland area! @S

#LittleTots Playgroup returns to the @BeaconofLight tomorrow! Pop in with your little ones for a fun and relaxing p… https://t.co/Sy5ptYDT80

RT @SunderlandAFC: Let the game begin! Come on Sunderland! 🔴⚪️ #SAFC https://t.co/tHGY9HNA3I

RT @LukeONien: This is what footballs all about! This is gold! 🙌🏻 Great performance from the boys yesterday🔴 4 games to go⚽️ https://t.co/k…

A special THANK YOU to ambassador @marco_ten who supported our #FOLGiveAQuid campaign throughout the day and promo… https://t.co/YoW95Y3h0E

RT @SunderlandAFC: Is there anyone not singing this song after @LukeONien's performances this season!? 😁 Rocking all over... 🎶 #SAFC #FIR

An important win for @SunderlandAFC yesterday to #FIREUPOURCITY and the perfect stage to showcase our award-winning… https://t.co/SUdpGHopm6

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.