Loading

Add Attendee

Parental consent

Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

You currently do not have any courses in your basket. Click here to view our Courses.

FOUNDATION OF LIGHT
SOCIAL MEDIA

11 minutes ago

WINTER TRAINING OFFER - Are you looking for a training venue for your club. The Beacon has floodlit 5 aside pitches… https://t.co/Cu58psrDWs

3 hours ago

RT @salvationarmyuk: Stand in solidarity with victims of modern slavery this October by wearing one of our temporary tattoos and tagging us…

3 hours ago

JOIN OUR TEAM! The @TheBoLSchool is seeking a full-time, passionate, committed and experienced member of support s… https://t.co/qxHkS298Mw

3 hours ago

Our #MakingMoves team are hosting a FREE #disability multi-skills course at the @BeaconofLight this #HalfTerm for y… https://t.co/KMemg2FWKw

5 hours ago

Walking Football - launching Thursday 25th October from 11am till 12pm. First session free, call 0191 563 4818 to r… https://t.co/FfOBNaQRGT

6 hours ago

RT @SAFCLadies: REPORT 📝: Our match report of Sunday's cup win at Wolves is now online! Check it out below... https://t.co/IZydlZcrrE

6 hours ago

RT @CharityBank: Thank you to all the borrowers and savers that joined the #FollowTheMoney tour. Seeing 38 projects across the UK that hav…

7 hours ago

Looking forward to our #DisabilityChampions course at the @BeaconofLight this evening in partnership with… https://t.co/zGubFM4agi

8 hours ago

Join us on Saturday 27th October a match day kickabout. Bring your children aged 5-16 year olds to the Beacon of… https://t.co/LOK82lKFqs

20 hours ago

RT @Jamie_Wright4: Typically diverse day @SAFCFoL today - started off teaching Sign Language at a old people’s home, then met @EFLTrust to…

22 hours ago

Still looking for sports activities for your youngsters during #HalfTerm? Sign up for our Football, Dance, Multi-… https://t.co/vsDiGAxMnn

Oct 15

RT @NESA_WomenFB: Next up for our @NU_Foundation team in the @NFYLU19 Women's Northern Premier Division - Sunderland @SAFCFoL at @johnspenc

Oct 15

RT @WBD_CharitiesUK: We were proud to sponsor the Uniquely North East award at last week's #NECharityAwards. Congratulations to all the nom…

Oct 15

#HALFTERM: BOOK NOW for our October Holiday Activities including Soccer Courses, Dance Classes, Multi-Sports, Disab… https://t.co/VOLfclnH4t

Oct 14

Great result for @SAFCLadies who are through to the third round of the @FAWNL Cup! #HawaytheLasses https://t.co/mvpt1HWFNw

Oct 14

RT @SRTRC_England: #SAFC are supporting #wearredday. Get your workplace or school to take part this Friday 19th Oct. @SAFCFoL #showracismth

Oct 14

RT @SAFCLadies: 66' GOAL FOR SUNDERLAND! It's another own goal as Hutchinson's teasing cross from the left is deflected in off the far post…

Oct 14

RT @SAFCLadies: 58' GOAL FOR SUNDERLAND! Atkinson crosses in from the right. Clarke dives out to push away the cross but it deflects back o…

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.