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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

6 hours ago

Sport six out of seven of the day for youngsters taking part in #MultiSports. More activities, skills and training… https://t.co/5TurtgwrSh

7 hours ago

SPORT: A goal worthy of a @Cristiano celebration at our #OpenTrials today. https://t.co/pq5banDjOZ

13 hours ago

RT @c_rob_8: @SunderlandRTC @SAFCFoL Great Experiences with squads playing Arsenal Birmingham Essex and Northern Ireland Clubs 👌🏻 Superb Ou…

Aug 19

RT @SunderlandAFC: We're back underway at the @StadiumOfLight. More of the same please 🙏 🔴⚪️ 3-0 🔶 https://t.co/pHHErf8XIv

Aug 19

RT @SAFCLadies: #BigKickOff 30 minutes to go.... @SAFCLadies v @FyldeLadiesFC STONEHOUSE BROWN BEER STEWART YOUNG ATKINSON GIBSON LAMB…

Aug 19

Our #GrandinYourHand Lottery returns this afternoon! Look out for our sellers around the @StadiumofLight before ki… https://t.co/AdwGdGOeFC

Aug 18

RT @andygrantfc: Delighted @SAFCFoL is partnering with @SportStructures to provide this fully-funded @1st4sportQuals L1 coaching qual for a…

Aug 18

RT @DurhamFA: 📸| We have the second block of the FA Level 2 in Coaching Futsal @FoL_Beacon this weekend! #Coaching #Learning https://t.co/y…

Aug 18

RT @SAFCLadies: One day to go to #TheBigKickOff ⚽️ @SAFCLadies v @FyldeLadiesFC @FAWNL 📆 19th August ⏱ 2.00pm 🏟 Hetton Centre, Welfare R…

Aug 17

RT @SAFCLadies: ONLY TWO DAYS TO GO ⚽️ @SAFCLadies v @FyldeLadiesFC @FAWNL 📆 19th August ⏱ 2.00pm 🏟 Hetton Centre, Welfare Road, DH5 9NE…

Aug 17

RT @SportStructures: We have teamed up with @SAFCFoL to host FREE Level 1 Award in assistant coaching this month⚽️ 📍Beacon in Light, Sunde…

Aug 17

Our delivery teams using today's #CPD session at the @FoL_Beacon to focus on developing #Ofsted-ready lesson plans… https://t.co/EHXE4vPCPm

Aug 17

RT @BritishEngines: We’ve sponsored equipment for the @SAFCFoL (Foundation of Light, Sunderland) Girls’ RTC Centre. Here are the Under 16 s…

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.