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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

16 hours ago

HUGE THANKS to #SAFC players Duncan Watmore, Lee Camp and club legend Kevin Ball who attended our #MakingMoves coa… https://t.co/RLzEHq9Z2K

18 hours ago

RT @SRTRC_England: Congratulations to prize winner Jack from Whitburn School who was lucky enough to meet @Ethan_robson8 and @tybrowning as…

19 hours ago

“I would recommend the NCS to anyone as it is an experience I will never forget.” Our Shildon @FoLScholars have ju… https://t.co/cmomxMp4P9

19 hours ago

RT @davedixon919: Wow ... the Beacon of light is a building and a facility to be proud of for Sunderland and the NE @SAFCFoL @SunderlandAFC

Apr 19

RT @TheBoLSchool: Our students are really looking forward to their first rugby session with @AllStarsRugby tomorrow #SportStars #FitnessFri

Apr 19

RT @FoL_Beacon: Wow all the lines are down and our multi sports hall is almost ready. Final inspections tomorrow. To enquire about hirin…

Apr 19

RT @RobLawson1: Perfect evening for cycling - and a lovely 34-mile ride with @Sthompson40Sean in training for @SAFCFoL challenge. No stops.…

Apr 19

RT @godboldtt: Winner of the Tt event city campus Niall with runner up the stig @HelenBy36665754 @SportBetty @sc_youthsupport @FoL_Beacon @…

Apr 19

RT @godboldtt: Students having a go v the terminator robot machine bede college aadam maharoo the most successful @sc_youthsupport @HelenBy

Apr 19

BREAKING NEWS: We will kick off a new era of football in the #NorthEast with Soccer Courses, #LittleDribblers and… https://t.co/C1s55uyMde

Apr 19

RT @LanchesterEP: Y2 are improving their throwing and catching skills this afternoon with @SAFCFoL in the lovely sunshine!☀️🎾 Mr Mordue htt…

Apr 19

RT @FoL_Beacon: The Beacon is set to be a multi sports community venue with Indoor 4G, Outdoor 3Gs and an amazing sports hall with 3 courts…

Apr 19

Did you miss out on our first SEND Awareness Course? Due to popularity, we are hosting a further event at the… https://t.co/nej3fkAATz

Apr 19

Members of our team at last night's #DisabilityChampions SEND Awareness Course, increasing their understanding of s… https://t.co/8BefESJfrV

Apr 19

Fantastic turnout and discussions at last night's #DisabilityChampions SEND Awareness Course at the @StadiumofLighthttps://t.co/W6FtaeCvYT

Apr 19

WELL DONE to our Ladies @FoLScholars team who travelled to @LilleshallNSC yesterday for a series of @NFYLU19 league… https://t.co/56HBaqqQnM

Apr 19

NEWS: More than 70 youngsters took to the pitches at #SAFC's Academy of Light in the hope of securing a place on on… https://t.co/pOnxJRtWdb

Apr 19

Our #CoachesAcademy offers on the job training and support from experienced, qualified mentors, a GUARANTEED interv… https://t.co/8XWAGuMVo4

Apr 19

Leaving school this year and looking to kick start a career in sports coaching? Come along to our Information Even… https://t.co/qLuCGotNn0

Apr 19

RT @c_rob_8: @steviemc225 @LilleshallNSC @FoLScholars @NFYLU19 @CL24796 Thanks and to @NFYLU19 Great Experience for Players 👏🏻 👊🏻⚽️ https:/…

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.