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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

RT @SunderlandAFC: We're underway at the @StadiumOfLight for tonight's @EmiratesFACup second round replay... Ha'way The Lads! 👊 #SAFC htt…

RT @NETimesmagazine: Meet our five BRILLIANT Impact Award 2018 winners - featured in this month's issue! @GeneratorNE @SAFCFoL @flameheatin

RT @CarseBrydon: Great day training with the @DurhamCricket lads at @BeaconofLight today, unbelievable facilities! Massive thanks to @SAFCF

We’re setting up for tonight’s @FoLScholars #Futsal Scholarship information event at the @BeaconofLight (6-7pm)! I… https://t.co/lBoGAN36IJ

RT @BridgesSund: Reindeer dashed around the Bridges on Sunday to help raise funds for @RedSkyBall and @SAFCFoL! Check out the highlights of…

RT @RokerReport: A reminder to you, our beautiful readers & listeners... You can get £10 off your first 5-a-side pitch booking at the @Bea

RT @SunderlandAFC: 📝 Match preview 🗣️ Manager's view 📺 Press conference 📻 Listen live 🤕 Team news 🎟️ Cash turnstiles #SAFC #EmiratesFACup

RT @BeaconofLight: A reminder to @RokerReport listeners. Get £10 off your first 5 aside pitch by calling 0191 5634818 and quoting 'RokerRep…

Want to test yourself against the best local teams? Sign up for the FIRST Premier 5s Tournament at the… https://t.co/TGkKW8JHL7

@Colly622 @DurhamCricket HUGE THANKS to @Colly622 for giving our @FoLScholars an insight into being an elite sports… https://t.co/uIdEHvxQk5

RT @Burnopfield_sch: Children and Dodgeball go together like a Christmas and Santa! Last session with @SAFCFoL Michael. Of course it’s goin…

RT @Colly622: Unbelievable facility but rubbish football by @DurhamCricket 🤦🏼‍♂️ https://t.co/kdUfaxtkiC

@BeaconofLight @DurhamCricket @Beacon_SC @SunderlandAFC “It takes your breath away, it’s absolutely incredible.” W… https://t.co/4iGRmsZXeA

RT @BeaconofLight: We're delighted to welcome @DurhamCricket to the Beacon this morning, who have gone through a Strength & Conditioning se…

RT @SAFCFoL: HIT THE #JANUARYSALES EARLY! Book now for our two day January #Football Camp at the @BeaconofLight at https://t.co/IIbuN1JJB7…

RT @CWaters_SAFC: 870 Boxing Day tickets have been donated. Thank you to everyone who has already got involved. Tickets can be purchased on…

RT @SunderlandAFC: 🏟️ 1,500 home tickets flew off the shelves on the weekend, taking home sales for our Boxing Day clash with @officialbant

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.