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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

๐Ÿฅฐ Definite #FeelGoodFriday material right there... #SunderlandTogether https://t.co/my1vDxitv8

๐Ÿ’ช๐Ÿง  Our Health and Well-being team have been busy putting up packs for local businesses to help support their staffโ€ฆ https://t.co/J0hQe8bhrZ

๐Ÿ‘ช ICYMI: Foundation of Light has been chosen by @weare_livin to deliver tailored employability support to its commuโ€ฆ https://t.co/r5JZFZedzk

๐Ÿ˜‡Money from our ๐™ƒ๐˜ผโ€™๐™’๐˜ผ๐™” ๐˜ผ๐™‰๐˜ฟ ๐™‹๐™‡๐˜ผ๐™” lottery goes straight back into programmes to support those who need it most Theโ€ฆ https://t.co/4RRKBTe559

RT @weare_livin: Our new project with the @SAFCFoL ๐Ÿ”ดโšช๏ธ better skills, better chances ๐Ÿ‘Œ #communitypartner #bettertogether

๐ŸŒช๏ธ It's been a busy schedule of #SAFC games these last few weeks Thanks to your ongoing support our ๐™ƒ๐˜ผโ€™๐™’๐˜ผ๐™” ๐˜ผ๐™‰๐˜ฟ ๐™‹๐™‡๐˜ผโ€ฆ https://t.co/J8JUqprsme

RT @washingtonmind: Through the #SunderlandTogether initiative, all proceeds will be donated to @SAFCFoL, Salvation Army, Sunderland Foodbaโ€ฆ

RT @WearUnitedFC: We are delighted to announce a partnership with @SAFCFoL to be part of their #beagamechanger campaign. Mental Health affeโ€ฆ

โณ @SAFCLadies stars @bmeado9, @Furney1988 and @RachLaws1 sample fries made during one of our Family Learning sessioโ€ฆ https://t.co/GUpPA7YOkM

RT @FoLWomens: Here at @SAFCFoL we are starting our very own Womenโ€™s team! Are you 16+ & looking to play in a Womenโ€™s league on a weekend?โ€ฆ

๐Ÿ‘ช Foundation of Light has been chosen by @wearelivin to deliver tailored employability support to its communities.โ€ฆ https://t.co/rNbIToD3hW

๐Ÿ’ป๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟOur coaches continue to to fly the red and white flag all over the world. Tonightโ€™s virtual coaching sessโ€ฆ https://t.co/RFsEfk2LuM

๐Ÿคฉ SAFC fans are the best in the world. ยฃ10,000 target smashed in less than 24hrs and nearly ยฃ13,000 raised so far.โ€ฆ https://t.co/YOZEja97gv

๐Ÿ˜‡ Humbled to find out that our @NCS team have been nominated for a #NEYouthPWP20 Award for the work done with youngโ€ฆ https://t.co/cvXqhFQtcy

Feb 24
  • NCS
  • @NCS

RT @gentoogroup: Are you interested in a career change where you can work with young children in care? ๐Ÿก The @SAFCFoL are offering a freeโ€ฆ

RT @CWaters_SAFC: Not far off the ยฃ10,000 target set by SAFC Fan Groups @BlcSafc, @RedAndWhite2017 and @SAFCFoL. Thank you to all fans thatโ€ฆ

๐Ÿ‘Š This weekโ€™s #PLPStars challenge wants to see you channel your inner @mp_1825 and plan your very own team talk!โ€ฆ https://t.co/19ybaqAjRE

๐Ÿ“š Research shows that coronavirus has made it harder for people to get active and we know the winter months make itโ€ฆ https://t.co/M3uT61EFuw

๐Ÿฅ Tonightโ€™s ๐™ƒ๐˜ผโ€™๐™’๐˜ผ๐™” ๐˜ผ๐™‰๐˜ฟ ๐™‹๐™‡๐˜ผ๐™” draw has been madeโ€ฆ Thank you to every one who bought a ticket, your support is greaโ€ฆ https://t.co/eXzAzNsZrL

๐Ÿ”ดโšชโšฝ Got your ๐™ƒ๐˜ผโ€™๐™’๐˜ผ๐™” ๐˜ผ๐™‰๐˜ฟ ๐™‹๐™‡๐˜ผ๐™” tickets yet? ๐Ÿ”œ Draw made on 60 minutes ๐Ÿ‘‰ https://t.co/WZxcwUS65D ๐™๐™ค๐™ฃ๐™ž๐™œ๐™๐™ฉ'๐™จ ๐™ฅ๐™ง๐™ž๐™ฏ๐™š๐™จ:โ€ฆ https://t.co/aKHO4kx9L5

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisationโ€™s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.ย  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.ย  In such a situation the complainant should be informed in writing about the relevant investigation.ย  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.

If you would like to contact us in writing, please send this to:

Foundation of Light
Beacon of Light
Stadium Park
Sunderland
SR5 1SN

 

To contact us via email please send to lynn.cuthbertson@foundationoflight.co.uk