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FOUNDATION OF LIGHT
SOCIAL MEDIA

๐Ÿ‡บ๐Ÿ‡ธ ๐™ฐ๐™ผ๐™ด๐š๐™ธ๐™ฒ๐™ฐ๐™ฝ ๐™ณ๐š๐™ด๐™ฐ๐™ผ โšฝ๏ธ Congratulations to @Christianjn2 from our @DurhamScholars programme! โ˜€๏ธ Heโ€™s set to link upโ€ฆ https://t.co/7EhtbXVys8

#DeafAwarenessWeek challenges perceptions of hearing loss and deafness... ๐Ÿ” Here's a throwback video from one of oโ€ฆ https://t.co/kVgWgYAu4c

RT @BeaconofLight: ๐Ÿ”ดโšช ๐™‚๐™š๐™ฉ ๐™ฉ๐™๐™š ๐™ก๐™–๐™™๐™จ ๐™—๐™–๐™˜๐™  ๐™ฉ๐™ค๐™œ๐™š๐™ฉ๐™๐™š๐™ง, ๐™ž๐™ฉ'๐™จ ๐™–๐™ก๐™ก ๐™ ๐™ž๐™˜๐™ ๐™ž๐™ฃ๐™œ ๐™ค๐™›๐™›... โ–ช๏ธ Training โ–ช๏ธ Five-a-side football โ–ช๏ธOutdoor kickabout ๐— ๐—ผ๐—ป๐—ฑ๐—ฎโ€ฆ

Away the Lads! ๐Ÿ‘Š https://t.co/ji9TXeIlPY

๐Ÿค‘ ยฃ๐Ÿท,๐Ÿน๐Ÿฝ๐Ÿพ ๐šŠ๐š—๐š ๐šŒ๐š˜๐šž๐š—๐š๐š’๐š—๐š... ๐Ÿ“ˆ The more ๐™ƒ๐˜ผโ€™๐™’๐˜ผ๐™” ๐˜ผ๐™‰๐˜ฟ ๐™‹๐™‡๐˜ผ๐™” tickets bought, the higher Sunday's jackpot will be! ๐˜ผ๐™‰๐˜ฟ withโ€ฆ https://t.co/PSEYFq0jgl

๐Ÿฅฐ ๐“ž๐“พ๐“ป ๐“ฑ๐“ธ๐“ถ๐“ฎ... https://t.co/WtFdQvwdw8

โšฝ ๐™ฐ๐š๐šŽ๐š ๐Ÿท๐Ÿผ-๐Ÿท๐Ÿฟ ๐šŠ๐š—๐š ๐š’๐š—๐š๐šŽ๐š›๐šŽ๐šœ๐š๐šŽ๐š ๐š’๐š— ๐šŠ ๐šŒ๐šŠ๐š›๐šŽ๐šŽ๐š› ๐š’๐š— ๐šŒ๐š˜๐šŠ๐šŒ๐š‘๐š’๐š—๐š? Find out more about our highly-acclaimed Coaches Academy durโ€ฆ https://t.co/EehVWmy7gd

Everyone getting a ๐Ÿ• the action... https://t.co/VnrMf0citj

RT @kibblekimberly: 1st session of ministry of food family cookery sessions delivered by zoom today. Great fun and tasty pizza made from scโ€ฆ

๐‘บ๐’Š๐’“ ๐‘ฑ๐’‚๐’Ž๐’†๐’” ๐’๐’‡ ๐‘ด๐’๐’๐’•๐’ˆ๐’๐’Ž๐’†๐’“๐’š ๐Ÿ™Œ https://t.co/aqowr5l79Y

๐ŸฌSending a massive ๐ญ๐ก๐š๐ง๐ค ๐ฒ๐จ๐ฎ to Sunderland Community Champion at @Tesco Extra for the generous drinks and treats dโ€ฆ https://t.co/a4E6issjza

๐Ÿ“š ๐—™๐—ฅ๐—˜๐—˜ ๐—ฃ๐—ฅ๐—ข๐—š๐—ฅ๐—”๐— ๐— ๐—˜๐—ฆ - ๐—”๐—š๐—˜๐—— ๐Ÿญ๐Ÿด+ Helping you get Back in the Game... ๐Ÿ”บWorkskills ๐Ÿ”บArt and Design ๐Ÿ”บHome Cooking ๐Ÿ”บHealtโ€ฆ https://t.co/Z93X8ORaVp

๐Ÿ’ช ๐—™๐—œ๐—ง ๐—•๐—Ÿ๐—”๐—–๐—ž ๐—–๐—”๐—ง๐—ฆ ๐—œ๐—ฆ ๐—•๐—”๐—–๐—ž! Our free 12-week fitness and weight-loss programme for #SAFC fans @BeaconofLight returnsโ€ฆ https://t.co/vkayy7T5AJ

๐ŸŒ๐Ÿ”ดโšช๏ธKeep flying the red and white flag! Get involved โ–ถ๏ธ https://t.co/SxLuT2BLQU | @footballPSL https://t.co/geHuDcL9Rg

๐Ÿ๐‘ฌ๐’—๐’†๐’“ ๐’‘๐’๐’‚๐’š๐’†๐’… ๐’‡๐’–๐’•๐’”๐’‚๐’? We're looking for a team of #SAFC supporters to represent @SunderlandAFC in the National Futsโ€ฆ https://t.co/2Fw4KQ1vrU

#StopOnlineAbuse โœŠ๐ŸปโœŠ๐ŸผโœŠ๐ŸฝโœŠ๐ŸพโœŠ๐Ÿฟ https://t.co/hiD5ZwAkNR

๐Ÿ…๐—™๐—ฅ๐—˜๐—˜ ๐—ฆ๐—ฃ๐—ข๐—ฅ๐—ง๐—ฆ ๐—ง๐—ฅ๐—”๐—œ๐—ก๐—˜๐—˜๐—ฆ๐—›๐—œ๐—ฃ ๐Ÿ”น 12 week course for 16-18 year-olds not in education or employment ๐Ÿ”น Gain certificates iโ€ฆ https://t.co/PanV2m967H

๐Ÿ”ดโšช This #CharityTuesday... Give us a like ๐Ÿ‘ https://t.co/XR6K0lzFkg Follow us โ™ฅ๏ธ https://t.co/VkJGLIbQzx Get our nโ€ฆ https://t.co/tvaUVwoPMY

๐Ÿ–ค๐Ÿ‘จ๐Ÿปโ€๐Ÿ’ป ๐‘บ๐’•๐’‚๐’š๐’Š๐’๐’ˆ ๐’”๐’‚๐’‡๐’† ๐’๐’๐’๐’Š๐’๐’† ๐Ÿ’ฌ Our #PLInspires pupils have been discussing cyber-bullying, fake news and โ€˜influenceโ€ฆ https://t.co/YlNmM16F2g

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisationโ€™s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.ย  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.ย  In such a situation the complainant should be informed in writing about the relevant investigation.ย  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.

If you would like to contact us in writing, please send this to:

Foundation of Light
Beacon of Light
Stadium Park
Sunderland
SR5 1SN

 

To contact us via email please send to lynn.cuthbertson@foundationoflight.co.uk