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Please note we request only parents/legal guardians responsible for the child/children complete all registration forms. Registration forms completed by any other party will not be accepted. This is to ensure that we have the correct consent/information required

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FOUNDATION OF LIGHT
SOCIAL MEDIA

Support your community and join our #FamilyLearners in donating to help combat social isolation, in our #GiveaQuidhttps://t.co/yM75KD2MvM

We can't wait for this! It's a great bit of fun in the run up to Christmas. By taking part you are helping two grea… https://t.co/Zkq1nkbkGy

Yesterday we attended @VenBedeAcademy to deliver a @PLCommunities Kicks session to the girls club. Major Kate Hanna… https://t.co/sp8gSorya2

Help change a life this Christmas by supporting our #GiveaQuid campaign. Social isolation can affect people of all… https://t.co/RhJNZo4tax

Our @eBay_UK Christmas auction has started with all money raised going to our #GiveaQuid campaign to help tackle so… https://t.co/C4NfAXZBcY

If you haven't purchased your Christmas cards yet, why don't you donate the cost you would have spent to us? Betwe… https://t.co/wypVdCsWe1

Today our @EFLTrust #ExtraTimeHub participants got into the festive spirit and made some tasty soup 🍲 and soda brea… https://t.co/GiQZf1JE8p

RT @SthTyneCollege: Well done to our subcontractor @SAFCFoL who won the Best Community Football Scheme- Non Premier League at the Football…

Our #NCS Manager Craig is @WSPost careers event 3.45 - 5.30pm today. If you are in Year 11 pop along and see us ab… https://t.co/q7ZH6cfe5R

Ha’way the lasses! Good luck girls and enjoy every minute 🔴⚪️ https://t.co/qutHkaiS45

@TalonPlaysYT @SunderlandAFC @EFL @BeaconofLight Hi, we run @EFLTrust Every Player Counts football session on a Thu… https://t.co/ekcOgm4PlK

As part of our #Makaton #advent our #Christmas word of the day is SLEIGH. Thanks to Asha, Caitlyn and Josh for teac… https://t.co/znMw2GWR6p

As we celebrate @EFL's Day of Disabilities, we look back at one of our participants, Andrew and his Mum Pamela, who… https://t.co/r4yH328OK3

Dec 3
  • EFL
  • @EFL

Any donations made via @BigGive between now and 10th Dec will be doubled, thanks to the #ChristmasChallenge19. Do… https://t.co/TA5hBZpJii

Today we celebrate @EFL's Day of Disabilities. Throughout the day we will showcase some of our participants who ha… https://t.co/xPU9dwc8sZ

Dec 3
  • EFL
  • @EFL

Absolutely love this! 🎄🎄🎄 #makaton https://t.co/EMW1xWiBwJ

WE'RE HIRING: TUTOR POST 16 SPORT & EDUCATION We are looking for an enthusiastic, innovative and ambitious tutor to… https://t.co/Cdoroo4sDV

Complaints

Complaints Procedure

Foundation of Light is committed to providing a good quality service to partner agencies, funders and participants but from time to time individuals, including participants and clients may feel that they have a justifiable complaint that they want to bring to the organisation’s attention.

In such circumstances Foundation of Light will attempt to deal with the complaint and reach a satisfactory resolution. Foundation of Light will treat all comments and complaints as an opportunity to improve. Foundation of Light is happy to acknowledge the mistakes that we have made and try to prevent them from happening again in the future

Complaints can be made in writing or verbally to any member of staff up to and including the Foundation of Light CEO.  This can include complaints over the phone and in person, by letter, email or on social media.

All complaints will be acknowledged immediately, or if this is not possible, within five days of receipt. The complainant will be informed that their complaint has been received and they will receive a response within ten working days.

Complaints will normally be dealt with by the Executive Manager with guidance from the Foundation CEO and Chair of Trustees if necessary.

The CEO will decide if the matter is to be dealt with under the Complaints Procedure or if Disciplinary or Safeguarding Procedures are more appropriate.

Complaints cannot proceed if another management process is in train about the same matter.  In such a situation the complainant should be informed in writing about the relevant investigation.  Once the other investigation has been completed, the complaint should be addressed.

A complaint can be withdrawn at any point in the process by the complainant or their advocate.

At the outset the complainant must be asked for their desired outcome.