We are committed to treating you with respect and openness.
We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used.
Who we are
Foundation of Light is committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.
We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information.
For further information about our privacy practices, please contact our Data Protection Officer by:
- Writing to Foundation of Light, Stadium of Light, Sunderland, SR5 1SU
- Calling us on 0191 551 5191
- Emailing to email@example.com
How we collect information about you
Everything we do, we do to ensure that we can help people in our local communities to live better lives, be more fulfilled, successful, happier and healthier. We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you attend a course, become involved, become a partner or make a donation.
We collect information from you in the following ways:
When you interact with us directly: This could be if you ask us about our activities, register with us for a course or an event, make a donation to us, ask a question about our services, purchase something, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, make a purchase from us, or get in touch through the post, or in person.
When you interact with us through partners or suppliers working on our behalf: This could be if you access a service or course which is delivered through a trusted organisation or partner working on our behalf and always under our instruction.
When you interact with us through third parties: This could be if you provide a donation through a third party such as Just Giving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.
When you visit our website: We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.
We use this information to personalise the way our website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.
From other information that is available to the public: In order to tailor our communications with you to your background and interests we may collect information about you from publicly available sources or through third party subscription services or service providers.
Information we collect and why we use it
Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are booking a course or donation), as well as information you provide in any communications between us. You will have given us this information whilst making a donation, registering for an event, placing an order on our website or any of the other ways to interact with us.
We will mainly use this information:
- To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
- To provide the services or goods that you have requested.
- To update you with important administrative messages about your donation, an event or services or goods you have requested.
- To comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.
- To keep a record of your relationship with us.
- Where you volunteer with us, to administer the volunteering arrangement.
If you do not provide this information, we will not be able to process your donation, sign you up for a particular event or provide goods and services you have requested.
We may also use your personal information:
- To contact you about our work and how you can support Foundation of Light (see section 8 on ‘Marketing’ below for further information).
- To invite you to participate in surveys or research.
Sensitive Personal Information
You can of course decide if you want to remain anonymous, if you are happy to share your personal details with staff members or if you would like us to share your story with the media or other parties as part of our work telling people’s personal stories about their life experiences.
Profiling: making our work more unique to you
We want to improve how we talk to you and the information we provide through our website, services, products and information. To do this we sometimes use profiling and screening methods so that we can better understand our supporters, your preferences and needs to provide a better experience for you.
We may carry out targeted fundraising activities using profiling techniques based on the information that we hold about you. We may also work with third party organisations who provide additional insight and general information about you that is publicly available.
This information can be appended to the information that you have provided which allows us to use our resources more effectively by better understanding the background of our supporters and making appropriate requests based on what may interest them and their capacity to give.
You can of course opt out of this activity at any time. To do this, email firstname.lastname@example.org with the subject line ‘Please stop analysis of my data’ or by contacting our Data Protection team at Foundation of Light, Stadium of Light, Sunderland, SR5 1SU, or by phone on 0191 551 5191.
Legal basis for using your information
In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have signed up for a course or event).
However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Foundation of Light to process your information.
Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your Personal Information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission.
We will only contact you about our work and how you can participate with or support Foundation of Light by phone, email or text message, if you have agreed for us to contact you in this manner.
However, if you have provided us with your postal address we may send you information about our work by mail unless you have told us that you would prefer not to hear from us in that way.
You can update your choices or stop us sending you these communications at any time by contacting email@example.com or clicking the unsubscribe link at the bottom of the relevant communication.
Sharing your Information
The personal information we collect about you will mainly be used by our staff (and volunteers).
We will never sell or share your personal information with other organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
We may however share your information with our trusted partners and suppliers who work with us or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Some examples of where we may share your information are with our fulfilment partners who help to create and send information to you to reduce our costs, with our partners who help us to process donations and claim Gift Aid and our partners who help us to manage our social media accounts.
We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
Keeping your information safe
We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
Any debit or credit card details which we receive on our website are passed securely to our payment processing partner, according to the Payment Card Industry Security Standards.
How long we hold your information for
We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting our Suzanne Claassen at Foundation of Light, Stadium of Light, Sunderland, SR5 1SU, by email at firstname.lastname@example.org and by phone on 0191 551 5191.
You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, www.ico.org.uk.
General Data Protection Regulation (GDPR)
On 25th May 2018 a new European privacy law comes into effect that requires all organisations to make changes in line with the General Data Protection Regulation (GDPR), imposing new rules in regards to the collection, processing and security of data linked to EU establishments.
The Foundation of Light and Beacon of Light are proactively working towards meeting the guidelines and standards set out by the information Commissioners Office (ICO) in readiness for the new regulations. To ensure our staff, systems and internal processes reach the levels expected, we have conducted a full and engaged an expert consultant in preparation. We have published ‘Your Rights’ on our websites from the ICO guidelines.
Within the Foundation of Light family, the Senior Leadership Team is responsible for information security, however in regards to GDPR we have an appointed coordinator and are due to appoint a new Data Protection Officer. Our clients are at the forefront of everything we do in preparation for GDPR compliance. We are also monitored by the Charity Commission and English Football League, HMRC tested and recognised, BACS accredited and their respective authorities.
Our electronic data is held by Pulsant and on SharePoint, who are certified to the required standards for their operating processes.
For more information about GDPR and Your Rights, please view the extract from the Information from the Information Commissioner’s Office within our GDPR Policy.
Foundation of Light website use “cookies” to help personalise the online experience, to support the provision of relevant information and functionality to you, and to provide us with information about how you use our Website.
A “cookie” is the name for a small file stored on the user’s computer or mobile device tied to information about that user. They also allow us to identify those devices when they return to a site. You can set your browser to notify you before you receive a cookie, giving you the option of whether to accept it. You can also set your browser to turn off cookies. If you do so, areas of some sites may not function properly.
To help us provide better service, we sometimes collect anonymous information from visits to our sites using performance cookies such as Google Analytics Remarketing and Advertising Reporting Features.
These do not access your personal information, but rather allow Foundation of Light to log users who have visited our website. We use this data to analyse trends and statistics to help us provide better customer service. If you do not want your transaction details used in this manner, see the paragraph above on cookies.
We automatically collect and store only the following information about your visit:
- the internet domain and IP address from where you access our Website;
- the type of browser software and operating system used to access our Website;
- the date and time you access our Website;
- the pages you enter, visit and exit our Website from; and
- if you linked to our Website from another Website, the address of that Website.
We use this information to help us identify click stream patterns, to compile aggregate data in order to observe behaviour and to improve our Website, to learn about the number of visitors to our Website, the types of technology our visitors use, to target the advertising and to assess the general effectiveness of such advertising.
We only use this information to ensure that our Webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.
We granted our web developers Mediaworks access to our Google Analytics account, to collect certain anonymous information when you visit our websites. Google Analytics do not collect any personal information from you.
If you visit a Website operated by a third party through a link included on our website, your information may be used differently by the operator of the linked website and a third-party website may have different privacy and security policies. We do not have any control over any websites other than www.foundationoflight.co.uk and take no responsibility for information given to any website other than www.foundationoflight.co.uk
No cookies please
You can opt out of all our cookies (except the strictly necessary ones). But, if you choose to refuse all cookies, our website may not function for you as we would like it to.
To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
To manage cookies linked to targeting/advertising activities, visit www.youronlinechoices.com.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To adjust your preferences for flash cookies (and whether or not you wish to accept them for the Websites or other websites), please visit www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Your communications with our team (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.